Crime Library: Criminal Minds and Methods

Murdered Woman’s Desperate Call for Help Mishandled by Emergency Operator

Before she was brutally murdered over a $160 debt, Penelope Pratt called triple-0, Australia’s emergency telephone number, twice, begging for police intervention. Both times, the operator was unable to understand Pratt’s location and hung up on the terrified woman without passing the information along to police. The call can be heard here.

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